DMCA &copyright

UCN Hub is operated by UCNHUB LLC. We respect the intellectual property rights of others and expect the same of the clients and subcontractors we work with.

This policy explains how to notify us of material you believe infringes your copyright, how we respond, and how a removal can be disputed. We follow the notice-and-takedown approach set out in the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512, as a matter of policy.

One thing is worth stating plainly up front, because it changes what this policy can usefully do for you: ucnhub.com hosts no user-generated content. There are no accounts, no uploads, no comments, and no file sharing. Everything published here is published by us.

The material on this site falls into a small number of categories. If you have a complaint, it almost certainly concerns one of them.

Send copyright complaints to the address below. Complaints sent through the project enquiry form or to an individual employee may be delayed, because that route is triaged as new business rather than as legal correspondence.

Email

[email protected]
Subject line: DMCA Takedown Notice

Postal address

UCNHUB LLC
Attn: Copyright Agent
254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Acknowledgement

Within 5 business days

So that we can act on your complaint, please include all of the following. These are the elements of a takedown notice under § 512(c)(3); a notice missing them may take longer to process or may need to be resubmitted.

1. 1A physical or electronic signature of the copyright owner, or of a person authorised to act on the owner's behalf
2. 2Identification of the copyrighted work you claim has been infringed — or, if multiple works are covered by one notice, a representative list of them
3. 3Identification of the material you claim is infringing, with enough detail for us to find it: the full page URL, and where the page is long, a description of where on it the material appears
4. 4Your contact information: name, postal address, telephone number, and email address
5. 5A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law
6. 6A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner's behalf

Because we are the publisher of everything here, we do not hide behind a hosting intermediary's position. If we put something up that we should not have, the fix is to take it down and say so, and we would rather do that quickly than argue about it.

1. 1We acknowledge receipt, normally within 5 business days
2. 2We review the notice and locate the material identified
3. 3Where the complaint is well founded, we expeditiously remove or disable access to the material
4. 4Where the material came to us from a client or a subcontractor, we notify them and forward a copy of the notice
5. 5We tell you what we did, and if we decline to act we explain why so you can decide how to proceed

If material you supplied was removed and you believe that was a mistake, or that you hold the rights or a licence to use it, you may send a counter-notification to the address above. Please include all of the following, which are the elements set out in § 512(g)(3):

1. 1Your physical or electronic signature
2. 2Identification of the material that was removed, and the location at which it appeared before removal
3. 3A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification
4. 4Your name, postal address, and telephone number
5. 5A statement that you consent to the jurisdiction of the U.S. Federal District Court for the district in which your address is located — or, if your address is outside the United States, for any judicial district in which UCNHUB LLC may be found — and that you will accept service of process from the person who filed the original notice, or their agent

We build software for clients, and those products live on infrastructure the client controls, under the client's own name. We do not host them and we cannot take material down from them.

Under our Terms & Conditions, clients confirm that they hold the rights to the brand assets, content, and data they supply for an engagement. Where a complaint concerns material a client provided, the client is the party who can act on it.

• Complaints about a live product we built should go to the company that operates it, not to us
• If you cannot identify or reach that operator, tell us and — where we are free to do so — we will pass your complaint on
• Where a client supplied us with material that turns out to be infringing, we will remove it from anything we publish and raise it with them
• We will not act as a route to take down a third party's product simply because we were once involved in building it

UCNHUB LLC also operates UCN Mail and UCN VPN. Those are separate services with their own terms, their own abuse channels, and — in UCN Mail's case — its own DMCA policy covering files shared by its customers.

A copyright complaint about material shared through one of those services should go to that service directly. Sending it here will delay it, because it has to be forwarded before anyone who can act on it sees it.

• UCN Mail — for files shared by a customer through Drive, use the DMCA policy published at ucnmail.com
• UCN VPN — for abuse originating from the service, use the abuse channel published at ucnvpn.com
• This page covers ucnhub.com and the material UCNHUB LLC publishes on it

We keep a record of valid notices. Because this site carries no user-generated content, the repeat infringer question arises differently here than it does for a hosting provider: it concerns the clients and subcontractors whose material reaches our published work.

• A subcontractor who supplies infringing material is removed from the engagement and not engaged again
• A client who repeatedly supplies material they do not hold the rights to may have their engagement suspended or terminated under our Terms
• Notices withdrawn by the complainant, or reversed by an unchallenged counter-notification, are not counted
• Where our own process let something through, we fix the process rather than only the page

The DMCA covers copyright only. If your complaint is about something else, write to [email protected] describing the material, where it appears, and the right you say has been infringed. You do not need to follow the formalities above for these.

• Trademark infringement, passing off, or misuse of a brand
• Defamation, or a factual inaccuracy in something we have written about a project
• Disclosure of personal data or confidential information without a lawful basis
• A case study you want removed, anonymised, or corrected
• Misuse of the UCN Hub name or logo by someone else — we want to hear about that too

This page describes our process. It is not legal advice, and it does not enlarge or reduce anyone's rights under the DMCA or any other law.

Acting on a notice is not an admission that infringement occurred, and declining to act is not a determination that it did not. Where a matter is genuinely disputed between two parties, it is not ours to adjudicate, and we may leave material in place until the dispute is resolved between you.

Nothing here waives any defence, right, or remedy available to UCNHUB LLC, all of which are expressly reserved.

Copyright notices, counter-notifications, and any other question about the material we publish:

Entity

UCNHUB LLC

Copyright Agent

UCNHUB LLC
254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Email

[email protected]

Acknowledgement

Within 5 business days

Related

Terms & Conditions — IP · Privacy Policy